Stop Managing Complaints in WhatsApp.
SortIt turns messy chats and paper registers into one accountable system — residents submit, managers assign, workers resolve, and leadership sees everything.
Trusted by modern housing societies
Placeholder logos for societies evaluating structured complaint operations.
Your society is already managing complaints — just not in one place
Most communities rely on chats, notebooks, and memory. That works until volume rises and trust drops.
Complaints lost in WhatsApp
Requests disappear in group chats. Nobody knows which message was the latest update.
No accountability
Without tickets and owners, delays become arguments instead of trackable work.
Managers overwhelmed
The same follow-ups arrive by call, chat, and hallway conversations all day.
Verbal handoffs to workers
Staff get incomplete instructions and residents repeat the story on every visit.
Residents keep asking for updates
Committees spend evenings answering “any update?” instead of reviewing outcomes.
One organized workflow from first report to final notification
Everyone works from the same source of truth — no more lost messages or verbal handoffs.
Everything committees need to run complaints professionally
From resident intake to leadership oversight, the platform covers the full maintenance loop.
Complaint Tracking
Every request gets a ticket number, status, and full history residents can check anytime.
Real-time Status
Dashboards refresh live so managers and committees see progress without chasing people.
Photo Attachments
Residents attach photos for clearer context before workers arrive on site.
Push Notifications
Workers get new assignments instantly. Residents are notified when issues are resolved.
Role-based Access
Residents, workers, managers, and society admins each see only what they need.
Analytics Dashboard
Track open backlog, urgent issues, and resolution trends across departments.
Department Management
Route plumbing, electrical, security, and cleaning work to the right teams.
Urgent Complaints
Critical issues surface first with clear urgency flags and priority queues.
Worker Assignment
Managers assign active department workers in one tap with documented ownership.
Audit Trail
Status timelines protect committees during disputes and monthly reviews.
Secure Cloud Storage
Society data stays isolated with secure access controls and account deactivation.
Resident Registration
Residents self-register with block and house details in minutes.
Search & Filters
Find tickets by status, urgency, keyword, block, or house number fast.
Smart Queues
Filter and sort department queues so the next action is always obvious.
Built for every person involved in society operations
Each role gets a focused experience — not one overloaded inbox.
File and track in minutes
Residents submit complaints with photos, mark urgency, and follow every status change.
- Create tickets with category and photos
- Track Open → Assigned → Resolved
- Get notified when work is complete
Own the department queue
Managers see only their department, prioritize urgent work, and assign the right worker.
- Department-scoped complaint queues
- One-tap worker assignment
- Close and reopen with accountability
Know where to go next
Workers receive assignments on their phone, start jobs on site, and mark them resolved.
- Assigned jobs with block and house
- Push alerts for new work
- Simple Start Work / Mark Resolved flow
See the whole society
Leadership monitors backlog, invites staff, and controls who has access.
- Society-wide overview and trends
- Invite managers and workers
- Activate or deactivate accounts
A clear four-step path from report to resolution
Submit complaint
Resident files a ticket with category, details, urgency, and photo proof.
Manager assigns worker
Department manager assigns an active worker and ownership is recorded.
Worker resolves issue
Worker starts the job on site and marks it resolved when finished.
Resident gets notification
The resident receives a push update and can review the full timeline.
Dashboards for every role in the society
Product preview mockups. Replace with live screenshots anytime without redesigning the page.
Committee-ready visibility without vanity metrics
Realistic operational signals: backlog, resolution speed, and department performance.
Median resolution
Across active departments this month
Urgent cleared
Urgent tickets closed within 48 hours
Open backlog
Manageable queue for a mid-size society
Weekly complaint trend
Example: resolved tickets per day for a mid-size society.
Department performance
Old way vs SortIt
Replace fragmented follow-ups with a system committees can stand behind.
A low-risk four-week rollout your committee can approve
Start with one block or one department, prove the workflow, then expand.
Setup
Deploy the society instance, create society admin/manager/worker accounts, and configure departments.
Training
Run focused sessions so staff can assign, start, and resolve tickets confidently.
Residents onboard
Invite residents to register, file first complaints, and experience status tracking.
Review
Review resolution times, backlog, and committee feedback — then decide on full rollout.
Simple packages for pilots and full society rollout
Join the waitlist to get early access. We’ll open self-serve trials to invited societies first.
Starter
per society / month
Ideal for a first block or single society with core complaint workflows.
- Up to 250 residential units
- Resident, worker, manager & society admin roles
- Ticket tracking and photo uploads
- Email invitations & QR joins
- 14-day free trial — no card required
Professional
per society / month
Full society deployment with notifications, analytics, and priority support.
- Unlimited units for one society
- Push notifications and live updates
- Department queues and assignment
- Society Admin overview and billing portal
- Priority onboarding
- Monthly committee-ready reports
Enterprise
for multi-site groups
For developers and management companies running multiple societies.
- Multiple society deployments
- Custom SLA and support hours
- Dedicated success manager
- Advanced reporting packages
- Security review
- Optional white-label branding
What committee leaders want from complaint operations
Placeholder stories based on common society management pain points.
“Before this, every leak lived in three WhatsApp groups. Now every ticket has an owner, a timeline, and a resolution we can show the committee.”
“Our plumbing manager finally has a clean queue. Urgent jobs are obvious, and workers know exactly which block and house to visit.”
“Residents stopped messaging me personally for updates. They check the ticket status themselves, and that alone saved hours every week.”
Built for multi-tenant trust
SortIt keeps society data separated and access controlled — so committees can run operations without worrying about leakage.
JWT authentication
Signed access tokens protect every API request. Sessions are role-scoped so heads, managers, workers, and residents only see what they should.
Tenant isolation
Each society is a hard boundary. Complaints, users, departments, and invites are filtered by society ID — never mixed across communities.
Role permissions
Fine-grained authorization enforces who can assign work, invite staff, manage billing, or view analytics. Least privilege by default.
Answers committees usually ask before a pilot
Ready to modernize your society?
Replace WhatsApp chaos with tickets, assignments, timelines, and notifications your committee can trust.